Year-end celebrations are meant to commemorate all the good times and successes of the past year. But clearly no one’s in a mood to celebrate all that’s happened in 2020.

“We’re traumatized,” says Debbie Abergel, chief strategy officer for marketing, sourcing and compliance at Top 40 distributor Jack Nadel International (JNI, asi/279600) in Los Angeles. “We’ve been through a lot. We haven’t been connected, we haven’t been together.”

The fourth-quarter gifting season has always been promo’s time to shine. Distributors and suppliers could count on the rush of end-of-year orders to lock in a successful, profitable year.

This year? There’s only uncertainty. Of course, there’s the looming specter of prolonged shutdowns that have crippled business for months.

But what will those year-end celebrations look like – if there are any at all? Without in-person events, how will companies recognize and show their appreciation to hardworking employees and customers who weathered challenging situations this year and stuck by them?

Target Demographic: Office Workers

Welcome Back!

For companies preparing to bring back just a few or all of their employees in the new year, suggest they put together a custom “welcome back” bundle. The return is sure to be an adjustment for everyone, particularly with health protocols in play, and the office is going to feel a lot different from when everyone left in the spring. Ease the transition by putting a welcome back bundle at each person’s workstation as a pleasant surprise for their first day back, along with instructions on how to be safe in the workplace. They could also be drop-shipped to individual residences as a teaser gift ahead of everyone’s return. This gift bundle (right) includes drinkware, candy, lip balm, coasters, reusable straws and a phone holder. If the client wants to go smaller, consider drinkware in a branded box (personalized, if the budget allows), along with a welcome back letter.

Kitted gift bundle and vacuum tumbler

Kitted gift bundle (top); 30-oz. vacuum tumbler (VS30) in custom box (left) from Webb Company (asi/95838); webbcompany.com

There are ways to do it, say these distributors and suppliers, and it’s important that gifting and recognition still take place, especially this year. Yes, customers’ budgets have been slashed, so distributors will need to tap into their creativity, sourcing connections and long-term relationships with suppliers to help end-buyers find solutions.

“Promo can help companies connect their employees and prepare for 2021,” says Abergel. “We as distributors have to lead here. We can’t hide under a rock. Recognition, appreciation and motivation aren’t going away. In fact, they’re more important than ever this year.”

Two Little Words: ‘Thank You’

With health and business challenges and slim budgets, who feels like celebrating? While it’s sure to be scaled back and more conservative than previous years, gift-giving this year will play a critical role in acknowledging, recognizing and thanking people. If 2020 taught us one thing, it’s that we’re more than employees or clients; we’re people, with real human concerns. A little gift to say thank you goes a long way.

Casey Silseth, director of national accounts at Top 40 distributor HALO Branded Solutions (asi/356000), based in Sterling, IL, is starting to help clients with appreciation gifts for their employees. “They worked through the pandemic, took pay cuts and went on furlough, while staying loyal and often doing things outside their job description to help keep the business going,” he says. “Recognition and retention will be big topics this year.”

In years past, high-end awards for star employees and donors dominated the Q4 gift scene. This year, without in-person events, recognition and thank-you gifts will be smaller and more utilitarian, much of it drop-shipped to private homes as custom kits or “parties in a box.”

“Trophies are really for recognition in front of peers,” says Rena Ashfeld, vice president of sales at Webb Company (asi/95838) in Eagan, MN. “We’re not going to see ceremonies, cocktail parties or dinners, but people will appreciate high-value, useful items at many different price points.”

It’s definitely going to be a different feel from past fourth quarters. But it’s also an opportunity for end-buyers to comfort their recipients and let them know they’re there for them and appreciate their hard work.

Computer backpack and 24-can hinge cooler

Computer backpack (BG334) and waterproof 24-can hinge cooler (CB157) from Starline (asi/89320); starline.com

Target Demographic: Office Workers

The New Workplace

Health restrictions in communal workspaces will certainly include strict distancing measures, including closed conference rooms and break rooms. End-buyers with returning employees and customers will appreciate personalized coolers for lunches (important when refrigerators are off-limits) and drinkware to avoid sharing. Also consider a personalized computer backpack, which can be used to bring laptops and important files to and from the office so workers can be mobile as they shuttle between home office and cubicle. These can also be given out in-person (in a low-contact way) or drop-shipped to residences ahead of workers’ return dates.

“We’re going to need the human dynamic,” says Greg Armstrong, vice president of sales at Top 40 supplier Evans Manufacturing (asi/52840) in Garden Grove, CA. “Gifts need to be impactful, thoughtful and utilitarian, with high perceived value. Don’t give out something like clocks that will just sit on a mantle, and recognize that companies might not be able to afford name-brand wireless speakers for everyone.”

Marketing budgets may be slashed significantly, but it’s up to distributors to make sure clients know how important it is to reach out to their employees and customers with gifts that can serve them at this difficult time. “We’re not going to have parties, but it’s still very important that companies send out something to their people,” says Abergel. “Promo connects people.”

No Place Like Home

As reopening plans were made, implemented and then rolled back in some states this summer, people slowly realized that a return to normalcy was going to take a long time. For many, homes were their safe havens in the midst of the storm.

While $100 trophies and name-brand wireless speakers may be off the table this year, companies can still show appreciation with gifts for home use, usually at affordable price points. “We’re now working, playing and overall living at home more,” says Amanda Dudek, owner of A Dudek Promotions (asi/101207) in Maple, ON. “It’s up to distributors to present unique ideas that might not have been typical options in the past but are totally relevant now.”

Target Demographic: Homebodies

Stay-at-Home Order

With restaurants and bars either closed, takeout-only or at reduced capacity, 2020 has become the year of cooking at home. Think kitchen items with high perceived value, such as cutting boards, utensils, spatulas, spice racks, and even bowls and strainers. Send an eco-friendly message with items made of sustainable bamboo. And look to food gift suppliers for meat and cheese packages that would pair perfectly with cheese boards, or for sweet items that make for an excellent after-dinner treat for the family.

Q4 Gift-Giving in 2020: Don’t Give Up

Bamboo slide-lid box (2310) and slate and bamboo cheese board (2350) from Evans Manufacturing (asi/52840); evans-mfg.com

Think home exercise apparel and equipment and cooking accessories, for starters. Starline (asi/89320) in Grand Island, NY has a wide array of kitchen tools, such as bowls, tongs, spatulas, serving spoons and bamboo cutting boards. “This is the year of cooking and dining in,” says Brian Porter, Starline’s senior vice president of sales and marketing. “We’ve seen steady order increases week-over-week.” He says other “universal use” items, like tech accessories, are great for sharing with significant others and kids.

Evans’ Armstrong recommends a custom kit with wine tumblers or a slate cutting board and a personalized letter from the CEO. As always, the packaging is of utmost importance. Evans has recyclable, imprintable, shippable boxes that make for a sophisticated presentation.

“Packaging is just as important as the products,” says Armstrong. “You can’t just throw the item inside. In previous years, the boxes could be used for handing stuff out in person. This year, they have to be shippable and look good so the recipient says, ‘They took the time to present this well.’”

Chip Brady, an Ohio-based senior account executive at Top 40 distributor American Solutions for Business (asi/120075), headquartered in Glenwood, MN, anticipates that food gifts and baskets for sharing at home, in addition to cooking items like spice sets and cutting boards, will be popular, depending on available spend. “We’ll discuss their budget with them up front,” he says, “and I’ll present good, better and best options, as always.”

Bamboo throw blanket and Spa day set

Spa day set (KIT-111-SPADAY) from HHPLIFT (asi/60465), hhplift.com; bamboo throw blanket (BBTB-0205-P) from Wolfmark (asi/98085), wolfmarkties.com

Target Demographic: Homebodies

A Little R&R

Weekends used to be filled with personal care appointments and trips to the movie theater, but now people are staying close to home and watching streaming services. Movie-themed food gifts will be appreciated among end-users, along with spa items like bath salts, slippers and soft robes. Whether it’s a DIY face mask or movie night with the whole family, soft blankets are an ideal addition for the colder winter months. They can also double as a little extra warmth for the home office. For those planning to have small, distanced get-togethers at home to celebrate the end of 2020, think wine marker sets to help guests avoid accidental sharing. Bamboo throw blanket (BBTB-0205-P) from Wolfmark (asi/98085); wolfmarkties.com Spa day set (KIT-111-SPADAY) from HHPLIFT (asi/60465); hhplift.com

Despite fears of slashed marketing budgets, food gift supplier Maple Ridge Farms (asi/68680) in Mosinee, WI, is up 50% year-over-year, because of remote work, a lack of dining out and a few smaller reopening celebrations. President Tom Riordan says they’re fulfilling more orders for cheese and sausage packages than he can ever remember. He expects dining in and family sharing of food gifts to remain popular through the fourth quarter, and smaller items will be used as teasers for virtual parties and year-end meetings.

“Almost all of our customers think their Q4 business from 2019 will repeat,” says Riordan, anticipating repeat business this holiday season but with smaller orders. “Over the past 10 years, there’s been a shift from sending items to residences to sending them to offices for workers to share. That will flip big time this year.”

Now, people want a change of scenery after months of stay-at-home orders, but aren’t yet ready to board flights. That means more road trip and camping items will soon be in demand. “People want to be safe, but they want to get out of the house,” says Abergel. “Items won’t be at the same price points as previous years, but we’ll take the same care with it.”

Another option: “Experience” gift bundles that give recipients a taste of a destination without having to leave the couch. Was a client’s incentive trip to Puerto Rico canceled this year? Put together a kitted box with personal care items, fun sunglasses, barware, towel and tote. It’s not the same as actually going, but it’ll get attendees pumped for the 2021 event.

Target Demographic: Virtual Workers

Going – and Staying – Virtual

We’re not out of the woods yet. Many companies plan to keep employees safe by prohibiting company air travel and asking everyone to continue in their remote setups for the foreseeable future, perhaps even into 2021. That means they’ll need accessories, particularly “waist-up” ones, for virtual meetings and client calls. Consider a custom tie, pocket square and cufflinks as a sophisticated set. They’ll make a nice impression on video calls and will continue to be used when in-person meetings start back up. Custom cufflinks – like these depicting the famous Japanese woodblock print “The Great Wave Off Kanagawa” – would be ideal gifts for patrons who continued supporting museums and endowments this year.

Custom cufflinks

Custom cufflinks, custom silk necktie (CUSTTIE) and pocket square (CUSTPSQ) from Cufflinks Inc. (asi/47838); cufflinksinc.com

Workers Near & Far

When employees were first told to go home and set up shop in their dining rooms, no one knew exactly how long it would be before seeing their co-workers in person again. Now, it seems it might not be before the end of the year, and maybe not until Q1 2021. That means employees will continue to need work-from-home items, even if they’re on newly implemented flexible home/office schedules.

Sheng Kuo, principal at KLM Promo Products (asi/65216) in West Covina, CA, says good quality branded headsets would be appreciated for virtual meetings, especially if the ones recipients have been using look worse for wear after more than six months of near-daily use. He says companies are also looking for desk items like wireless device chargers with UV sterilizing cases.

For those venturing out of the house more often as restrictions lift, consider stylus pens for transaction screens and ATMs, no-touch tools and bag holders to avoid contact with floors.

Ahead of virtual year-end events, companies can distribute gifts to employees in the office and drop-ship them to those still working remotely. “It adds a personal touch and promotes team spirit,” says Kuo.

For companies with a little more to spend, custom sales specialist Eleanor Turner of Cufflinks Inc. (asi/47838) says cufflinks, ties and scarves are ideal for virtual holiday parties and then as permanent wardrobe pieces for virtual sales calls. “All of our items are used from the waist up,” she says. “There’s a novelty to them and they’re personal items the team can use. They bring comfort and remind everyone that we’re all in this together.”

Q4 Gift-Giving in 2020: Don’t Give Up

True Wireless earbuds with charging case (KT3006) and wireless charger with USB charging ports (KT2501) from KLM Promo Products (asi/65216); klmpromo.com

Target Demographic: Virtual Workers

Home Technology

Those continuing virtual work have been putting their devices and tech accessories through their paces since March. Some are most likely starting to wear out with heavy use (especially when shared with the kids). Consider fresh tech accessories that will keep workers connected from their home offices into the new year, like power banks, charging cases, web cam covers, speakers, headsets for video calls and earbuds. This wireless pair comes with a convenient charging case and cable, so users can easily make and take calls, and listen to music or podcasts without bothering roommates and family members.

Meanwhile, welcoming back employees to shared workspaces is slowly starting and is expected to continue ramping up for the rest of 2020 and into 2021. Q4 gifts can help prepare everyone for the transition.

Donna Zahn, owner of Sew N Sew Custom Embroidery & Promotional Products (asi/579703) in Eastsound, WA, was hit extremely hard during the pandemic. She’s a one-woman show, and the sales drop-off in March threatened to devastate her operation. Business went to zero, so she started making and imprinting masks.

Fortunately, she found opportunities to serve clients that will continue through the rest of the year: bundling apparel and hard goods with much-needed PPE, like drinkware with her masks inside. “Others plan to give returning employees branded quarter-zips inside bags,” she says, “and they can use the bags to transport important files during their flex workweeks.”

Webb Company has been doing more kitting than ever before. “Kitting is our go-to moving forward,” says Ashfeld. “It’s interactive and tangible.” The supplier is putting together bundles of PPE and promo customized to each client’s needs. “We’re including no-touch keys and drinkware,” she says. “We’re also combining tech accessories with personal care products like lip balm and sanitizer. We’ve made things easier by offering a black gift box with an in-house printed label. It’s got a subscription box feel and it makes people happy. And then we can drop-ship to homes.”

Clients can also help returning employees maintain a healthy distance by giving them personalized items, which not only adds an appreciated touch to the piece, but also mitigates accidental sharing.

Personalization is normally used with about 10% of orders at Starline, says Porter. It’s now about 50%. “They’re looking for personalized coolers in particular,” says Porter. “Employees won’t be able to commune in breakrooms, so this helps avoid gathering and use of the fridge. Then they can still bring their lunch and eat healthy because they’re not going to the fast food place down the street. Plus, with temperature checks at the door, leaving for lunch and coming back will be a pain.”

Target Demographic: Hybrid Workforces

Sharing (at Home) Is Caring

Even with some workers heading back to the office, the days of sharing food gifts in the conference room are still a long way off. Consider smaller individual edible gifts (like candy bundled with a hard good or PPE) for desks and shipped to remote workers, as well as larger gift towers ideal for drop-shipping, to be taken home and shared with family members. Even if most or all employees are back in the office, close gatherings with shared refreshments still aren’t in the cards yet. Consider including a note with the gift encouraging everyone to take their food home to share in one household.

Q4 Gift-Giving in 2020: Don’t Give Up

Snowman tower (SM415) from Maple Ridge Farms (asi/68680), mapleridge.com; Peppermint gift set (VM2040_GFTPP) from Gordon Sinclair (asi/57800), gordonsinclair.com

An appreciation gift will have even more impact this year if there’s a built-in health and safety aspect. “We can help people feel safe coming back to work,” says Silseth. “Whether it’s PPE or showing them how valuable their role is, there are opportunities we can propose to clients to help them with comforting their people.”

Q4 Challenges Compounded

With a flurry of orders and clients coming to distributors late in the game, the fourth quarter is traditionally a trying one, particularly when it comes to inventory levels. This year, the quarter will have its own unique challenges.

To start, many end-buyers will have a hybrid of in-office and remote gift recipients. To meet demand, promo companies will have to be nimble to offer clients the smoothest gift experience possible. Drop-shipping, for example, is a must-have this year.

“Say a company has 600 remote workers,” says Armstrong. “How do you get gifts to them? They can’t all stop by on December 23 to pick them up. That would be chaotic, so you deliver them to people’s doorsteps.”

Full Line Specialties (asi/199688) in Surrey, BC, now offers extended services in drop-shipping, kitting, warehousing and curbside pick-up. “We’ve always offered these things, but it was mostly for our larger national clients,” says President & CEO Sam Singh. “Now, everyone needs them. In Q4, we’ll be ramping them up to offer a frictionless experience.”

Keep lead-times in mind as well. This year, the persistent problem of COVID-related supply chain disruption complicates an already busy gift season known for fluctuating inventory levels. Riordan at Maple Ridge Farms said they had to expedite a few meat orders because of facility closing concerns, and lead-times on gift towers lengthened considerably recently after the cardboard supplier was shut down for several weeks. “Disruption could also spike prices, sometimes between 25% and 30%,” he says. “Clients should be ordering twice as early.”

Q4 Gift-Giving in 2020: Don’t Give Up

Stylus pen with stand and screen cleaner (186) from Hit Promotional Products (asi/61125), hitpromo.net; UV sterilizer box (AP-SZ101) from Athena Promo (asi/37218), athenapromo.com

Target Demographic: Hybrid Workforces

Out & About Again

Items that encourage good health practices – whether while running errands or spending time in the workplace again – will be appreciated by recipients in Q4. Consider branded masks and sanitizer bundled with hard goods, and don’t forget no-touch keys for opening doors. Styluses are ideal for transaction terminals, ATMs and gas tanks, and a UV sterilizer case keeps devices clean during the day. Health and safety items say the giver cares about the recipient’s wellbeing, appreciates them and wants them to stay healthy for the long-haul.

But arguably, the most daunting challenge will be reduction in client budgets. End-buyers say they just don’t have the money to give out gifts this year. Distributors should be sensitive to financial challenges while also offering to help clients get creative with fewer dollars at their disposal.

Singh says two kinds of spend will dominate Q4 sales: Higher-end products for a smaller group of recipients (what he calls a “narrow and deep strategy”), and higher volumes of lower-priced items to get them into more people’s hands and keep their brands top-of-mind. Think pens, ceramic mugs and water bottles, he says. Clients might still be thinking in terms of $100 gifts. Tell them $10 to $15 will still get them something worth giving, says Abergel, even if it’s just drinkware, a blanket or comfy socks with a card or note.

Don’t forget to ask about any available budget from canceled end-of-year parties. “Our national sales meeting isn’t happening,” Porter adds. “The $50-$60 in overhead for each attendee is going to Q4 promo for our people.”

Ashfeld says she’s quoted a variety of gift bundles from $15 net (a vacuum tumbler with candy inside) to $50 net. “I’d say the sweet spot for gifts this year is in the $10 to $30 range, including the products, imprint and packaging,” says Armstrong. “Companies aren’t going to do $50 to $100 a person.”

It’s been an unforgettable year, but for all the wrong reasons. Now, it’s up to distributors and their supplier partners to help clients end the year on a positive note with an affordable token of gratitude. “Showing appreciation is at an all-time premium right now,” says Armstrong. “Companies need to say to their employees and clients: ‘Thank you for enduring and sticking by us.’”

The right gift at the right price not only recognizes employees and clients after a long, difficult year, but also boosts morale for the next. “Gifts will keep everyone connected and ready for 2021,” says Abergel. “We’re all going to have to start building business up again and getting back on track.”